monkeyman.agency
monkeyman.agency
Phase 03 · Scale

Founders shouldn't be uploading products at 11pm.

A dedicated Shopify operator who runs the day-to-day of your store, products, orders, customer support, content updates, so you can run the brand. Tier-based, custom-quoted, monthly.

Get a store-manager quote See our work
Stage
Any
Engagement
Monthly retainer
Timeline
Monthly retainer
Phase
Scale
The problem

The bottleneck no founder admits to.

  • You're the only one who knows how to launch a new product on the store
  • Customer support emails sit overnight because nobody else has the inbox
  • Inventory updates ship two days late because the agency only does dev work
  • Your store-ops team is "you, after dinner"
What you get

Every deliverable, listed.

  • 01 Dedicated Shopify operator, 3-4 hours/day or 6-8 hours/day, Mon-Fri
  • 02 Daily inventory sync, product additions, image and copy updates
  • 03 Customer support via Gorgias, Helpscout, or your inbox of choice
  • 04 Order processing, fulfilment coordination, returns handling
  • 05 Theme content updates, homepage banners, collection edits, landing pages
  • 06 App admin tasks, Klaviyo flows, Yotpo moderation, subscription edits
  • 07 Weekly check-in plus a monthly ops report
Pricing
Monthly retainer
Day-to-day store operations · Cancel any time after 90 days

What's included

  • Product listing, image processing, descriptions
  • Inventory updates and stock management
  • Order processing oversight
  • Customer support email handling (basic tier)
  • Promotion and discount setup
  • Weekly status report

What costs extra

  • Higher tiers: extended-hours and full-operations bands available
  • Customer support volume above retainer cap: quoted per ticket band

Not included

  • Returns processing with carrier coordination
  • Inventory purchasing decisions
  • Paid media management
Where we deliver this work

Remote-first Shopify studio. Active engagements right now in US (NY · CA · TX) · UK (London · Manchester) · UAE (Dubai) · Spain · Brazil · Switzerland · Australia.

Time zone overlap on every working day.

Shopify Store Manager clients we've shipped

Questions

Probably already answered.

Is this technical or operational support?

Operational. Bug fixes, theme code, and custom apps live in the Maintenance and App Development services. Store Manager handles the daily running of the store, products, orders, customers, content.

How fast can someone start?

Most brands onboard inside a week. We need read-write access to Shopify, your support tooling, and a one-page SOP doc on how you currently work, we tighten the SOP after the first 30 days.

Can we scale hours up or down?

Yes. Tiers are 3-4 hours/day or 6-8 hours/day, with a 30-day notice to change tier. We don't lock you into hours you don't use.

Who actually does the work?

A dedicated operator on our team, not a rotating pool. You'll know their name, work in the same Slack channels, and keep the same person across the engagement.

How is this different from a virtual assistant on Upwork?

A VA is hourly and platform-agnostic. Our operators only work on Shopify, are trained on our SOP library, and sit inside an agency that already does your dev and CRO. Same context, fewer handoffs.

Pairs with Scale

What buyers usually pick alongside shopify store manager.

Most engagements stack two or three of these. Send everything in one audit and we'll scope across.

Get a store-manager quote

Send us your store. We'll send back a coverage plan.

Free coverage plan within 48 hours, what we'd own, hours, response SLAs. If shopify store manager is the right fit, we'll quote it.

Phone (optional)